Frequently Asked Questions:
What is Afterpay?
Afterpay is a service that allows you to make purchases
now and pay for them in 4 payments made every 2 weeks
without any interest.
Find out more at www.afterpay.com
How do I use Afterpay?
Simply add items to your shopping bag and checkout as normal.
At the checkout choose Afterpay as your payment method.
First-time customers will need to register with Afterpay
and provide payment details, as usual, returning
customers simply log in to make their purchase.
It’s that easy!
Please note that all items in your shopping bag must
be eligible for Afterpay. A minimum purchase amount
may apply and you must meet additional eligibility
requirements to qualify.
Where can I use Afterpay?
Afterpay can only be applied to purchases made on our website
How does the payment schedule work?
All customers are required to make their first payment at
the time of purchase, with the remaining three payments
deducted every two weeks from your chosen payment
method. If you choose to make additional payments
before your scheduled pay dates, you may do so through
your Afterpay account.
You can log in to your Afterpay account to view your
payment schedule and make a payment before
the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard
shipping time frame after you complete your
Visit the our shipping page for more information.
Can I use Afterpay to buy online and pick up in-store?
Yes, Afterpay can be used on orders that will be picked up in-store, as long as they are placed online.
Is there a limit to how much I can spend on a single
Yes, transaction value limits apply to purchases made on
our website using Afterpay.
What products are not eligible for purchase using
Afterpay is not available on purchases of gift cards. If you
are purchasing gift cards along with Afterpay eligible
products, you will need to place two separate orders.
How do I return or exchange an item purchased
You can return your Afterpay purchase in-store or by mail for an exchange as normal. Please check that your return or exchange meets Our Return Policy by clicking here. Afterpay will be notified of the return and process appropriately. Do not return your purchase directly to Afterpay.
If you believe that there is a fault or problem with your Afterpay purchase payment, please contact Afterpay customer support at email@example.com.
Can I use Afterpay if I’m an international customer?
Afterpay is only available to customers within Canada and the US.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay,
visit the Afterpay website www.afterpay.com for
a comprehensive list of FAQs, terms as well as
If you have any questions about your Afterpay account,
please contact Afterpay directly via a web form found here.