Shipping & Pickup
* All orders ship from Nova scotia, Canada
* All orders are processed within 2 to 3 business days (excluding weekends and holidays)
*Standard shipping within Canada is approximitly 3-5 business days.
All Canadian orders over $75 receive free standard shipping. All orders under $75 will have a flat rate shipping fee of $12.99. Shipping times are approximately 3-5 business days once order has been processed.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
You can skip the shipping fees with FREE local pickup at our store front location in Dartmouth, NS. After placing your order and selecting pickup at checkout, your order will be prepared and ready for pickup within 1 to 2 days (excluding weekends & holidays) We will send you an email when your order is ready along with instructions on how to pick up your order.
Our in-store pickup hours are 10am-5pm Tuesday-Saturday Please have your order confirmation email with you when you come.
All USA orders over $75 receive free standard shipping. All orders under $75 will have a flat rate shipping fee of $14.99. Shipping times to the USA are approximately 7-10 business days (excluding weekends & holidays) once order has been processed.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Riot Pixie is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Find our return policy page here
If you have any further questions, please don't hesitate to contact us at email@example.com